Wheelchair service

A complimentary wheelchair service is available to passengers with approved wheelchair requests. Wheelchair requests must be submitted at least 48 hours prior to the flight. Other wheelchair requests are evaluated within the station facilities.

Priorities Provided

We offer priority to special needs passengers upon request, and when checking in, going through passport control, and boarding. We provide special needs passengers with front row seats based on seat availability and aircraft configuration.

Guide dogs

Guide dogs are accepted in the cabin free of charge. Reservations for emotional support dogs and guide dogs can be submitted up to 48 hours before departure. During the flight, guide dogs must sit at the feet of their owners, uncaged.

Guide dogs must have valid health certificates, identification documents and vaccination papers. In addition, guide dogs must have any other documentation required by the destination country. These documents may be requested when checking in.

For more information, please see our pet travel page.

Sunflower lanyard service

Differences that are hard to spot by observing, such as autism, dementia (forgetfulness), anxiety disorder, speech difficulties, reading difficulties, and vision difficulties, can cause individuals to have a hard time during their travels as well as in the airport and while flying.

In order to minimize these difficulties that may be experienced by our passengers during their travels, we have started to use the Sunflower Lanyard service.

When our ground services personnel and cabin crew members see a passenger wearing the sunflower lanyard, they will recognize that the passenger who wears the lanyard may need more help, support or more time in certain processes.

Passengers can obtain their lanyard free of charge from our Assisted Check in Counter at Istanbul Airport, without the need to prove their condition, and can use it throughout their travels. In addition, passengers can continue to use the same card on their upcoming trips and at points where the Sunflower lanyard is valid.

Medical Equipment

Some of the medical equipment you might need during the flight is available in our cabins. You may also use your own medical equipment during the flight.

Oxygen Cylinder

For security reasons you are not allowed to use your own oxygen tank during the flight; however, we will provide oxygen tank with a medical certificate with the amount per minute stated on your medical report. The oxygen inquiries should be placed at least 48 hours before the flight.

Respirators

In case you are traveling with personal respirator/ POC/CPAP machine please make sure that the device is FAA approved. You may use your own devices whenever you need to, except during take-off and landing. Passengers traveling with portable respirators must inform the reservation unit 48 hours before the flight time regarding the transportation and/or use of the devices. A doctor’s certificate is required if the passenger intends to use the portable respirator in the cabin. Please keep in mind that if you intend to use your inhaler on board, you should bring enough batteries (enough to last one and a half times the flight duration). There is no requirement to have a power outlet in the cabin for these devices.

Medications

Our passengers with diabetes may take their relevant medications without producing a report. Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them.