- Earning Miles for hotel reservations is possible for reservations made via the links on Turkish Airlines online platforms, where the Turkish Airlines logo is clearly visible on the top of the page, or via hotels.turkishairlines.com. Miles&Smiles members will not earn extra Miles for hotel reservations made directly on the booking.com website.
- Members must enter the 9-digit Miles&Smiles membership number (e.g., TK123456789) on the page where the hotel reservation is completed in order to earn Miles for hotel stays. Miles cannot be earned without entering a valid Miles&Smiles number or for reservations made incorrectly.
- It is not possible to process your previous missing Miles.
- Miles are credited to the member's account within 8-12 weeks from the end of the hotel stay.
- In case of accommodation in the same hotel, more than one Miles&Smiles account cannot be logged into the system.
- If more than one Miles&Smiles member stays in the same hotel room, Bonus Miles are only credited to the Miles&Smiles membership account number entered at the time of booking.
- In case of an agreement between the hotel and Miles&Smiles, the terms and conditions of hotels.turkishairlines.com will apply to earning Miles.
- To earn miles, members must have completed the relevant accommodation service. Members cannot earn Miles if they make a reservation and do not come to the hotel (no-show) or cancel the reservation.
- Booking.com terms and conditions are applied for accommodation.
- 2 Miles are earned for every 1 euro spent on reservations.
- You can contact Booking.com Customer Service at +442033202609.
If you have questions, please contact us via this link.