TKCONNECT Frequently Asked Questions
You can find answers to some of the frequently asked questions about TKCONNECT and IATA NDC on this page.
NDC (New Distribution Capability) is a data transfer standard based on XML programming language developed by the International Air Transport Association (IATA) in accordance with modern technology. The NDC standard improves communication capacity between airlines and travel agencies. NDC will transform the way "air products" are sold by addressing the current distribution limitations of the travel industry.
TKCONNECT is a sales ecosystem that provides access to many functions, including the booking and management of Turkish Airlines flights, through the Application Program Interface (API) and User Interface (UI) developed using IATA's NDC standard.
What are the Benefits of TKCONNECT to its Business Partners? Learn more
We want to make it easier for travel agencies to do business with us. Turkish Airlines works with travel agencies to deliver customized content and functionality that benefits our joint corporate customers. We believe this will create future revenue benefits for both parties.
Does Turkish Airlines Have IATA NDC Certification? Learn more
Turkish Airlines has the “IATA Airline Retailing Maturity Index” (ARM) certificate.
What Do "Offer" and "Order" Mean in NDC? Learn more
The creation of different product suggestions by the airline according to passenger needs and search queries and their presentation to the customer at the time of purchase is called an “offer”. After the offer is accepted, the payment for the products requested in the offer is called an “order”.
Who Can Connect to TKCONNECT? Learn more
Agencies and distribution intermediaries (such as technology providers, aggregators, TMCs, OTAs, consolidators and other third-party vendors) may connect directly with TKCONNECT.
How to Connect to TKCONNECT? Learn more
You can connect to TKCONNECT via API, GUI and aggregators. For detailed information, please visit the “TKCONNECT Connection Types and Functions” page.
How Long Does the Integration Process Take with TKCONNECT API? Learn more
Although the integration process depends on the technology capabilities of the business partners, it is anticipated that the integration will not take long since there are standard message schemes in NDC.
Is There a Guide for the TKCONNECT Onboarding Process? Learn more
After the agency application process, relevant training and documentation will be provided to them by Turkish Airlines.
Are There Any Costs to Join the TKCONNECT Program? Learn more
Turkish Airlines does not charge any fees to its business partners for the services it provides through TKCONNECT.
How to Start the Process of Becoming a TKCONNECT Business Partner? Learn more
You can apply
here to start the process.
Is it necessary to sign an agreement with Turkish Airlines to connect with TKCONNECT? Learn more
Yes, our business partners are required to sign the "TKCONNECT Agreement".
For which types of travel can ticketing be done? Learn more
Using TKCONNECT, tickets can be issued for both simple and complex travel plans (one way, round trip, openjaw etc.).
How to Report Sales While Ticketing with TKCONNECT? Learn more
Tickets are provided with standard agency reports through the IATA Billing and Settlement Plan (BSP) and Airline Reporting Corporation (ARC).
Which Currencies Are Supported? Learn more
TKCONNECT supports local currencies as well as US Dollar and Euro.
Are Post-Booking Transactions Supported? Learn more
Post-booking transactions are supported. (Exchange, reissue, refund, void.)
Can Miles&Smiles Award Tickets Be Issued Via TKCONNECT? Learn more
There is no award ticket issuing function.
Are Special Service Requests (SSR) Supported? Learn more
Yes, SSR can be added/removed.
Is the Commission Supported? Learn more
Yes, the commission is supported.
Is Group Ticketing Available? Learn more
Group ticketing is not supported.
What Additional Services Are Supported? Learn more
Additional services such as seat selection, extra baggage, adding infant passenger, sports equipment (SPEQ), PETC-AVIH are available.