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Dear passenger,
Please accept our sincerest condolences for your loss. This page provides information regarding funeral transportation and other provisions in the event of the death of a your first-degree relative*. For more information, or if you have further questions, please contact us at any time via the Turkish Cargo call center at 0850 333 0 777.
*Spouse, child (including stepchildren), parent, sibling, grandparent, grandchildren, brother-in-law, sister-in-law, son-in-law, daughter-in-law, mother-in-law and father-in-law.
For domestic transportation, the submission of the death certificate is sufficient for funeral repatriation processes. You can contact Turkish Cargo via the call center at 0850 333 0 777 for information on transporting the deceased individual and have them complete the reservation for you.
For expatriation flights from abroad, it is sufficient to contact the IATA-authorized agents specified on the Turkish Cargo page regarding the supply of the the necessary documents and transportation conditions. You can also access Turkish Cargo via the phone line 0850 333 0 777 and ensure that your reservation is completed by having it directed to the relevant agencies.
For passengers transporting a deceased first-degree family member, who wish to make a ticket change and have presented the death certificate:
For passengers transporting a deceased first-degree family member, who wish to make a ticket change but do not have the death certificate:
In the event that a passenger dies, the refund will revert to an heir, provided that the certificate of inheritance is submitted. In the case of the death of a passenger’s first-degree family member, the refund is made to the passenger following the submission of the certificate of inheritance.
Miles from the account of a deceased Miles&Smiles member can be transferred to the Miles&Smiles account of a family member and the Miles will have the same expiry date.
For this purpose, we kindly request that you submit the following documents via our feedback page:
When you apply to our sales offices as the Accompanying Person on funeral repatriation flights with the original bill of lading prepared by the relevant Turkish Cargo office for repatriation conducted by Turkish Airlines and AnadoluJet on domestic flights (except Codeshare flights), discounts are applied for direct and connecting domestic flights and Turkish Republic of Northern Cyprus - Nicosia flights with the following conditions:
When you apply to our sales offices with the original bill of lading prepared by the relevant cargo branch and Turkish Cargo for the funeral carried on international flights operated by Turkish Airlines, discounts are applied for direct international and domestic connecting international flights, with the following conditions:
For domestic funeral transportation, only the death certificate is required. For international funeral transport, please contact Turkish Cargo officials at 0850 333 0 777 for information on the submission of required documents and transportation conditions.
If a ticket-holding passenger or their first-degree relative dies before the start of the journey, the fare paid by the deceased passenger is refunded in full against the declaration of succession. If the ticket-holding passenger or their first-degree relative dies after the start of the journey, the unused part of the ticket is refunded, again against the declaration of succession.
We facilitate ticket cancellation and change procedures for passengers whose first-degree relatives have passed away. Please visit our page for more information. Processes may vary depending on the specific situation.
We can apply discounts to funeral companion passengers traveling on direct/connecting domestic flights and TRNC - Nicosia flights. These passengers must apply to our sales offices with the original bill of lading prepared by the relevant Turkish Cargo authorities for funeral transport conducted by Turkish Airlines and AnadoluJet (except Codeshare flights). Please visit our page for more information on the discount conditions.