If a report cannot be retained at the airport due to an issue caused by Turkish Airlines, you must submit a baggage issues form within seven days. Applications submitted after seven days will not be assessed in line with international agreements.

If your most recent flight was not with Turkish Airlines, you must submit your application to the airline you traveled with. If you have flown with any airline that is part of Star Alliance, you are eligible to apply to all member airlines.

Turkish Airlines cannot be held responsible for any damage to your baggage that occurred before the flight, any defects resulting from the baggage's production, normal wear and tear from use (including wear, scratches, discoloration, cosmetic dents, etc.), and/or damage to external items that may be missing from your baggage due to use (such as zippers and zipper strips, straps, name tags, etc.).

Passengers are responsible for properly storing and packing the items in their baggage. Please ensure that your baggage does not contain items that are improperly stored, perishable, or fragile and breakable. Turkish Airlines cannot be held responsible for damages or losses resulting from improperly stored or packed items.

Example; 

•  Musical instrument stored in a cloth case 
•  Items secured in plastic bags with tape 
•  Glass or porcelain ornaments improperly positioned in the baggage
•  Electronic devices stored in the baggage unprotected 
•  Liquid substances in glass, plastic, or tin cans stored in the baggage
•  TV or monitor not packaged to avoid damage 
•  Boxes, sacks, nylon bags, and containers that do not meet baggage requirements