In Türk Hava Yolları A.O. (“Turkish Airlines”), safety is the first priority for our passengers and employees. We, as Turkish Airlines Management, hereby declare that it is our responsibility to develop, employ and continuously improve a safety management system, with the objective of establishing a level of safety performance that meets national and international standards. All levels of management and employees are responsible for maintaining and continuously improving the level of safety.
Our management is committed to:
Turkish Airlines;
Acts in accordance with the relevant standards, the national and international aviation regulations it is liable to comply with, and the legal and other requirements within the scope of the Quality Management System. Commits to the continuous improvement of the Quality Management System by using the appropriate method and resources with the participation of employees in order to achieve its goals and objectives.
Seeking Excellence in Service
Works to raise the flight, training and cargo transportation services it offers to higher levels by adopting a culture of excellence.
Attaching Importance to Safety and Security in all Services
Works as focused on “zero error” target to ensure flight safety and security by using competent human resources, advanced technological means in working environments equipped with the appropriate infrastructure.
Exhibiting a Customer-Oriented Approach
Evaluates the customers’ current and future expectations and needs by considering their different cultures, and provides services exceeding the service provided by its competitors.
Evaluates all feedbacks effectively to keep the customer’s satisfaction at the highest level.
Making a Difference with Employees
Provides service through the employees who are aware of the value their works will add to the service given to the customer, who own the Company's values, who produce solutions, who adopt their works, who share their knowledge, who know and participate in teamwork, who develop themselves continuously, who are encouraged to show leadership, and whose needs and expectations are taken care of.
Using the Best Technology
Ensures that the best available technology is used in its activities by following the innovations that will make a difference among the competitors.
Managing the Resources
Provides and effectively manages all the resources needed to maximize safety, security, and quality.
Having a Say in Global Civil Aviation
Carries out works as focused on playing an active role in the management, activities, and decisions of the national and international civil aviation organizations.
Joining Forces with our Stakeholders
Joins forces by taking into account the needs and expectations of all stakeholders for the continuity of stable growth and long-term success worldwide.
Improving Consistently
Plans and carries out its activities with a risk - and opportunity-oriented, systematic approach. Monitors the effectiveness of all activites in order to improve the performance of the Quality Management System continuously. Takes and maintains the improvement opportunities to reduce risks and turn them into opportunities.
Türk Hava Yolları A.O. (Turkish Airlines) hereby declares its Security Policy to ensure security and the constant improvement of operational conditions during the course of its activities. These include passenger transportation, cargo transportation, and training conducted according to national and international regulations and standards.
To Ensure Operational Security
Turkish Airlines develops and implements and ensures implementation of processes to prevent acts of unlawful interference that may occur on the ground or during flights and establishes security objectives and security performance standards. While implementing these processes, Turkish Airlines provides a periodic policy review to ensure continuing relevance to organizational needs and to the requirements of security performance standards.
Management of Security-Related Activities
Turkish Airlines ensures a clear statement of the organization's security objectives and the measures taken in order to conform to national and international security regulations. It executes its corporate security management system to provide security to all its activities with constant improvement.
To Determine Security Responsibilities
Turkish Airlines determines the responsibilities of its employees regarding security-related issues and ensures a commitment to security from senior management as a fundamental priority throughout the organization.
To Identify Security Vulnerabilities and Risks
To ensure that the security measures required for ensuring protection of staff members, passengers, visitors, buildings, facilities/premises, aircrafts of Turkish Airlines as well as of any cargo, for which Turkish Airlines is liable for carrying, against any and all kinds of sabotage, assaults, hostage-taking and such other similar incidents threating security, are determined by means of risk-based activities. It implements the determined measures and ensures their implementation.
To Provide the Highest Level of Communication
Turkish Airlines promotes a just culture where the flow of information and communication is carried out objectively between senior management and the employees in order to support all activities in a secure framework. Communication shall be executed in a secure manner, including non-punitive reporting procedures to encourage the reporting of any inadvertent human error.
To Establish and Promote a Corporate Security Culture
Turkish Airlines ensures that all necessary arrangements are made to establish and promote a “Corporate Security Culture”. It promotes activities to increase security awareness and to make security an integral part of the corporate management system.
To Provide Necessary Resources for Security
Turkish Airlines ensures the provision of the resources necessary for the successful implementation of the security policy.
The Senior Management of Turkish Airlines declares its Occupational Health and Safety Policy in order to bring together its employees, customers, suppliers, affiliates, all business partners and shareholders for the same purpose.
Abiding by the Rules
Complies with international aviation rules along with national, legal and other regulations on occupational health and safety issues.
Considering People while Growing,
Uses equipment and organizations that have the minimum risk level while planning new investments, expanding the fleet, and raising the technological infrastructure level by considering the health and safety of its employees, customers, suppliers and subcontractors.
The Company Management believes in the importance of working in a safe and healthy environment, and that this is a part of the Company's success.
Participation, Communication and Consultation
Ensures participation of all the levels of the organization in the improvement of occupational health and safety performance. Realizes activities in order to support the improvement of occupational health and safety culture via increasing knowledge and awareness of employees regarding occupational health and safety. Each employee is aware of her contribution to the performance of the Occupational Health and Safety Management System of the Incorporation in her field, and fulfills her duties as being responsible for its effectiveness and continuous improvement.
Establishes an open dialogue regarding occupational health and safety with all relevant parties inside and outside the organization for current and future activities.
Leadership, Commitment and Sourcing
It leads and shows commitment to consultation with and participation of employees in the planning, implementation, maintenance and development of the Occupational Health and Safety Management System. Each unit manager, being aware of the contribution of the employees to the performance of the Occupational Health and Safety Management System of the Incorporation in their own activities and fields, participates in and encourages activities aimed at ensuring its effectiveness and continuous improvement. It undertakes the provision and existence of the necessary resources for the Occupational Health and Safety Management System.
Managing the Risks and Opportunities
Identifies the occupational health and safety hazards of its activities, develops action plans to eliminate the hazards, reduce the risks and manage the opportunities. It works to prevent injury and deterioration of health, and to provide safe and healthy working conditions.
Ensures the surveillance of the working environment and the continuity of preventive medicine studies.
Establishes the necessary infrastructure to provide a healthy and safe working environment for employees, subcontractors and visitors.
Determines possible emergencies in the work areas and makes studies to be prepared for all these scenarios.
It ensures that employees who perform in critical operational duties for the safety and security of flight operations are physically and medically fit for duty.
With the awareness of the human factor in the civil aviation sector, it aims not to compromise operational safety and
security and to minimize operational risks. First of all, it determines alcohol and psychoactive substance addiction as a
selection criterion in the employment of new human resources for operational critical tasks in terms of the safety and
security of flight operations. It does not employ candidates who are found to be addicted to alcohol and/or psychoactive
substances.
Improving Consistently
Monitors, measures and reviews the occupational health and safety performance in line with its targets, and continuously improves its performance in this field by considering the best practices in the world.
Fulfills the requirements of appropriate management procedures by constantly reviewing the policy with targets on Occupational Health and Safety and continuous improvement programs.
Turkish Airlines Inc. declares its Training Policy, which not only contributes to the professional progress of its employees and stakeholders, but also adds value to the organization. It perpetuates customer satisfaction and corporate standing by enhancing the quality of the services offered, and responds to our needs with an approach of excellence since it is scheduled, objective and ever-growing.
Perpetuating Success
Turkish Airlines Inc. recognizes training activity as essential to sustainable success.
The company believes the training, which is specific to the aviation industry and prescribed by national and international regulations, is fundamental to its operation and it is carried out accordingly.
The company acknowledges the role of training in the generalization of quality management, safety, security, and environmental standards; and creates training programs accordingly.
Delivering Internationally-Recognized Training
In order to be able to deliver an internationally-recognized and up-to-date training service, Turkish Airlines develops innovative and ground-breaking training programs to generate knowledge in accordance with globally-accepted criteria.
Turkish Airlines Inc. collaborates with internationally-recognized training organizations and institutions for sustainable profits, steady growth and long-term achievement.
The company makes use of a high standard of infrastructure and cutting-edge equipment, software, and technology during the delivery of training.
Making a Difference with Its Instructors
Turkish Airlines Inc. trains instructors to a level that satisfies all national and international requirements, with expertise in their fields with the aim of conveying their experience and knowledge to a new generation.
Being Innovative and Achieving Through Best Practices
Turkish Airlines Inc. develops innovative and unique practices when compared with regular aviation industry training. The company pursues the best practices in the industry, and develops and implements its own practices through the experience and knowledge it has gained.
Improving the Efficiency and Productivity of Training
Turkish Airlines Inc. measures the extent and degree of training efficiency and productivity at all training stages from planning to delivery by carrying out performance analysis in respect of its purpose; utilizes its resources in the most efficient way by using computer software and technological infrastructure. The company stays abreast of industry advancements in order to increase efficiency and productivity.
Demonstrating a Proactive Approach Compatible with the Changing Aviation Industry Processes
By demonstrating a proactive approach to the aviation sector processes that are renewed in line with national and international developments; Turkish Airlines Inc. supports live distance learning and effective digital training with its existing resources, experience and knowledge. This way, by synthesizing in-class and online education models; it maintains the advantage of in-class training that is carried out in direct interaction with experienced instructors. It uses all means possible which will facilitate access to education and provides this to its employees and stakeholders.
Delivering Customer Satisfaction-Oriented Training
Turkish Airlines Inc. pays attention to the expectations, proposals and complaints of its customers at every stage of training, measures and assesses the satisfaction of the customers, and makes changes and improvements where necessary.
Contributing to Employee Development
Turkish Airlines Inc. believes that its employees constitute its most worthy asset. The company sees training as an opportunity to increase their motivation and makes efforts to utilize this motivation in the best way possible. Turkish Airlines enables personal and professional improvement and the progress of its personnel by means of training delivered in house and received externally in accordance with its targets and strategies.
Ensuring Continuous Improvement of Training
Turkish Airlines Inc. aims to continuously improve its training process through the feedback received from its customers, as well as through its own experience, to keep up with changes to and progression of training requirements in the aviation industry.
Turkish Airlines Inc.,its mission is to become Europe's leading air carrier of choice with a global network of coverage network thanks to its strict compliance with flight safety, reliability, product line, service quality and competitiveness whilst maintaining its identity as the flag carrier of the Republic of Türkiye in Civil Air Transportation İndustry.
Turkish Airlines Inc., hereby declares its Environmental Policy covering the design and presentation of the scheduled and unscheduled passenger and cargo commercial flight operations and in-flight services in domestic and international lines, its corporate complexes within the borders of Turkish Republic as well as the office activities in those complexes, and the training services in order to bring all its related parties together around a common goal.
Abiding by the Rules
It complies with the aviation regulations along with the other legal and other requirements on the environmental issues that it is liable to comply with and undertakes to comply with voluntarily; it aims to extend beyond compliance with laws by the projects, applications, and initiatives it supports and plays an active role.
Managing the Environmental Aspects
It detects the environmental aspects and environmental impacts of all its activities, products, and services, and develops action plans to prevent, decrease and, if possible, eliminate all negative environmental impacts at source throughout its life cycle. It applies improvement-oriented management systems and methods to keep significant environmental aspects under control.
Minimizing Adverse Environmental Impacts
It gives top priority to protection of environment while carrying out all its activities, products and services.
It supports the fuel efficiency initiatives to decrease and eliminate the factors that may worsen the climate change. It monitors and reports the greenhouse emissions regularly, and shares the results with all its stakeholders. It takes the necessary measures and sets goals to decrease its emissions, and develops action plans to attain these goals, and monitors the status of such actions regularly.
It develops projects based on Zero Waste principle and waste management hierarchy in the waste management practices.
Considering the environmental impacts of its products and services, it supports the sustainable products and services, and gives priority to preferring such products and services whenever possible.
It acts being aware of its impact on the local pollution. It takes measures against noise pollution, water emission, odor emission, and waste generation. It places importance on protection of the ecosystem and biological diversity
Decreasing the Consumption of Natural Resources
It uses the natural resources effectively and efficiently in line with the sustainability principle.
It ensures the creation of the infrastructure required to increase the resource and energy efficiency and decrease their consumption, and supports the projects and applications developed to that end.
Considering People and the Environment while Growing
It adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services and planning its new investments.
It targets to decrease its emissions and noise level with its next generation environment-friendly aircraft that increases fuel efficiency by modernizing its fleet.
It places importance on protection of the natural ecosystems and biological diversity.
Developing along with Stakeholders
It works to increase the environmental awareness of its own employees, provides trainings to its employees on environmental issues. It shares its good environmental practices with all its stakeholders; popularizes them; and encourages its stakeholders to participate through multidirectional communication.
Improving Consistently
It measures its environmental performance regularly against the performance criteria it has determined, monitors its development, and shares it with all its related parties through the Sustainability Report it publishes annually.
It evaluates the feedbacks coming from the national and international rating agencies, its employees from all levels of its organization, and all its related parties, considers every possible feedback, and takes actions to improve its Environmental Management System consistently.
It reviews the Environmental Policy periodically, updates it when necessary, and shares it with its related parties.
As Turkish Airlines we lend ear to our customers without any economic expectation by providing communication opportunities through which our customers can deliver their expectations, complaints, suggestions and satisfaction in passenger transportation activity that we perform with a customer-oriented approach. We implement compensation methods to ensure customer satisfaction as well as evaluate feedbacks of our customers and produce solutions by considering national and international legal requirements, legislative requirements, civil aviation rules and documented information of the Company.
We assess and manage the processes for understanding, identifying, analyzing, directing, providing solutions and notifying results to customers in the most accurate manner about customer complaints related to our operations with a customer-oriented approach in accordance with the principles of transparency, accessibility, responsiveness, objectivity, confidentiality and accountability, as well as we utilize such and information to ensure our continuous improvement.
In accordance with the expectations and requirements of our customers, we continuously improve our processes by using the feedbacks received particularly from our customers and employees, as well as from all of our stakeholders and by providing all necessary resources to improve our products and services.
As Turkish Airlines Incorporation, we adopt the principles of using energy with the maximum efficiency, reducing the use of natural resources, and sustainable development. In this context, Turkish Airlines declares its Energy Policy in order to bring together its employees, customers, suppliers, sub-employers, affiliates, all business partners and shareholders for the same purpose.
Obeying Legal Legislation and Requirements
It obeys the national and international legal legislations and requirements related to energy use, consumption, and efficiency; it carries out our activities by obtaining all information and resources necessary for an energy management system targeting continuous development in line with our goals and targets.
Managing the Resources
It provides the human, technology, infrastructure, finance, etc. resources required for Energy Efficiency and reduction of the use of Natural Resources, and gives priority to energy efficiency in the investments and operations planned for the future.
Following Technology
It follows efficient technologies in all processes and considers energy efficient products, services and designs that contribute to the improvement of energy performance as a priority criterion in purchasing processes.
Developing Continuously
It works to improve our energy performance and energy management system continuously.
Performance Monitoring
It continuously reviews our performances by monitoring our goals and targets set in compliance with our policy with the Energy Performance Indicators.
Bequeathing a Habitable World for Future Generations
It carries out projects increasing the energy efficiency to decrease the greenhouse emissions arising from our operations, and aims to increase the use of the renewable energy resources.
Developing along with Stakeholders
It carries out works to raise energy efficiency awareness of our employees by establishing an effective communication with all our stakeholders
Turkish Airlines declares the Sustainability Policy based on the sustainability strategy to unite its employees, customers, providers, affiliates, all business partners, and shareholders around the same goal for its future.
Our Company’s Sustainability Policy is based on our sustainability strategy and the priority issues determined considering our stakeholders’ expectations.
Adoption of Corporate Management Culture
Adopting the Corporate Management Principles as its corporate culture, Turkish Airlines complies with the national legal requirements, other national and international requirements, and the aviation sector regulations, with which it is liable to comply, and develops methods going beyond the national and international rules where applicable.
It works to detect the risks that may jeopardize the continuity of all its activities, products, and services as well as the opportunities that may support its development in advance, to determine the correct actions for the detected risks and opportunities, to implement such actions, and to manage the risks and opportunities.
Climate Change Combat
Turkish Airlines is fully aware of the impact of the aviation industry on the climate change. Therefore, it acts being aware of the importance of the works carried out to decrease the carbon footprint.
It supports the fuel efficiency initiatives and takes measures to decrease the greenhouse gas emissions to decrease and eliminate the factors that may worsen the climate change. It supports the sustainable biofuel research and development works.
Considering People and the Environment while Growing
It acts with an awareness of the fact that the resources in the world are not infinite and the responsibility of leaving a carefully protected environment for the future.
It takes preventive measures against noise pollution and wastes. It minimizes wastes by giving priority to the use of sustainable products with the life cycle understanding and support to recycling. It motivates its providers and affiliates accordingly.
It places importance on protection of the natural ecosystems and biological diversity.
Adding Value to Stakeholders
Turkish Airlines provides all its customers with the highest possible standards to ensure flight safety and security, and designs, implements, and audits all its processes with the same care so that these standards can be applied in a sustainable manner.
It monitors the customer satisfaction continuously, measures it periodically, and carries out the works, designs and implements the projects required to increase the customer satisfaction.
It monitors its employees loyalty and satisfaction continuously by making periodic measurements, and offers a better Employee Experience by developing projects to increase their satisfaction.
It offers its employees the latest human resources and sector practices that will make contributions to the corporate culture. It keeps its employees’ health and motivations at the top level and invests in their personal and professional developments.
It protects the confidentiality, integrity, and accessibility of information under the national and international legal requirements, and develops projects to ensure the security of the information that belongs to all its stakeholders.
Improving the Balance between Female and Male Employees
It creates equal opportunity in the human resources selection and evaluation processes. It aims to increase the women’s employment rate in operational and governance areas. It carries out works to make contributions to improvement of the gender balance at each level in the aviation sector, and supports the relevant national and international projects.
Adding Value to Society
It respects the universal human rights and complies with the laws and regulations in force in every country it operates.
It respects the cultures, traditions, histories, values, and social norms of the societies in which it operates, and considers the expectations of all concerned parties.
It acts being aware of that its corporate social responsibility is universal at all stations where it performs a flight, and supports the social responsibility projects at these stations.
Compliance with the Code of Conduct Principles
It defines the policies, principles, and rules all its employees and managers are liable to comply with.
The acquisitions it has gained through ethical conducts and the fight against corruption serve the purpose of becoming the identity and course of conduct of Turkish Airlines employees in the long run.
Sustainable Growth and Profitability
It aims to create value for everybody living in the society and adopts the sustainable growth strategies to leave a better world to the next generations while extending all its activities, products, and services.
With its wide connection network, it supports the local economic and social developments in the regions it flies to.
Support to Innovation
It targets to decrease its emissions and noise level by increasing its fuel efficiency through the next generation environment-friendly aircraft by modernizing its fleet.
It follows the technological developments continuously and supports the innovative projects.
Continuous Improvement
It monitors and measures the development of its sustainability performance. It reviews its practices and Sustainability Policy in line with the performance results, and updates and shares the same with the concerning parties when necessary.
It works to improve its sustainability performance continuously.
It develops its sustainability strategy continuously in line with the expectations and interests of the stakeholders.
Turkish Airlines is a leading airline in Europe that is active on a global scale and preferred for its flight safety, reliability, product range, service quality and competitive position in the civil aviation sector.
Turkish Airlines hereby announces its Information Security Policy to ensure the security of any information assets (electronic records, video records, pictures, printed documents, verbal information, etc.) they own or are obligated by national and international laws, regulations, contracts, standards and ethics to protect and to destroy or anonymize such information when necessary.
This policy applies to all Turkish Airlines departments using the Turkish Airlines information processing systems, users with access to the Turkish Airlines information processing systems as a third party and the service, software or hardware providers that give technical support to the Turkish Airlines information processing systems.
The parties in this scope are required to comply with the rules and requirements specified in the documents, in which there are also sanctions, created for the purpose of managing the relations between Turkish Airlines and its employees and stakeholders.
According to the Turkish Airlines Information Security Policy;
FUNDAMENTAL PRINCIPLES
RESPECTING HUMAN RIGHTS
DIVERSITY and EQUAL OPPORTUNITY
FORCED LABOR, MODERN SLAVERY, HUMAN TRAFFICKING
BULLYING and HARASSMENT
CHILD LABOR
WORKING CONDITIONS and WORK-PRIVATE LIFE BALANCE
RENUMERATION
TRAINING and DEVELOPMENT OPPORTUNITIES
FREEDOM OF ORGANIZATION and COLLECTIVE BARGAINING RIGHT
PROTECTION OF PERSONAL DATA
SAFE and HEALTHY WORKPLACE
ENVIRONMENTAL CONSCIOUSNESS
IMPLEMENTATION PRINCIPLES
Türk Hava Yolları A.O. (Turkish Airlines) declares, in its Compliance Policy, the effective implementation of the laws and national and international civil aviation regulations to which it is subject with the intention of ensuring the utmost safety and security in all the operations it carries out.
Compliance Monitoring Function
Turkish Airlines implements the Compliance Monitoring Function with the intention of ensuring continuous compliance and conformity of all operations carried out with the laws and national and international civil aviation regulations to which it is subject as well as Turkish Airlines's own requirements.
Compliance Monitoring Program
Turkish Airlines prepares and applies the Annual Compliance Monitoring Program that includes the feedback system, which requires any non-compliance, non-conformity revealed as a consequence of compliance monitoring activities as well as any corrections and corrective actions to be performed in order for elimination of such non-compliance and nonconformity to be reported to the senior management.
Creating and Encouraging the Compliance Culture
Turkish Airlines ensures that all works required to create and encourage the corporate compliance culture are carried out, and supports the compliance awareness raising activities in order that the compliance can become a component of the corporate management system.
Provision of Top-Level Communication Environment
Turkish Airlines promotes an impartial flow of information and communication culture between the senior management and its employees with the intention of ensuring compliance with the laws and national and international civil aviation regulations to which it is subject in all its activities. It encourages reporting of the unintended events caused by human error while performing the abovementioned activities, and promises that it shall not use such reports coming from the employee for punitive purposes.
Increasing the Effectiveness and Efficiency
With the intention of assuring the compliance, Turkish Airlines ensures that the compliance audits and checks are performed by trained and competent human resources.
Resourcing
Turkish Airlines provides all the necessary financial and human resources in order to pursue the Compliance Policy effectively.
Continuous Improvement of Compliance Monitoring Function
With the intention of ensuring compliance, Turkish Airlines reviews the methods it employs in all its organizational structuring and activities. It carries out this activity in a systematic manner to allow continuous improvement.