Refund request form

You can share your refund requests and transactions such as surname change with us via this form.

If your flight is prior to 72 hours, please contact us via our call center.

Dear Passengers,

  • Currently, payments can only be made in the currencies listed below through the online feedback channel you are applying for. TRY, USD, EUR, GBP, SEK, CHF, CAD, JPY, DKK, NOK, SAR, AUD, KWD, RON, RUB, ZAR
  • Currently, we cannot make payments through the online feedback channel for the countries listed below. You can find information about the closest sales offices by clicking here. Armenia, Algeria, Belarus, Cuba, Crimea, Sevastopol, Luhansk and Donetsk / Ukraine, Iran, Myanmar (Burma), North Korea, Peru, Russia, Sudan, Syria, Thailand, Turkish Republic of Northern Cyprus, Uruguay, Venezuela