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Last updated: [15] [March] [2024]
General information on the notice
As Türk Hava Yolları Anonim Ortaklığı (“THY” or the “Company”), we benefit from certain technologies such as cookies, pixels, gifs, etc. (“cookies”) in order to improve your experience during your visits to our online channels. The use of such technologies and the processing of personal data is carried out in accordance with the applicable legislation, in particular the Law on the Protection of Personal Data Numbered 6698 (the “Law”) and European Union General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679).
This Notice is intended to inform you about the use of cookies and the processing of your personal data which are obtained during our operation of “turkishairlines.com” website (the “Site”) and mobile application, through the use of cookies by the Site users/members/visitors (“Data Subject”). We would like to herein describe, for which purposes, which types of cookies are used on our Site, and how you may control such cookies and data processing.
As THY, we may decide not to use processing activities or cookies which are currently used on our Site, change processing activities or the types or functions of cookies, or add new processing activities or cookies to our Site. Accordingly, we hereby reserve our right to amend the terms of this notice at any time. Any and all kinds of amendments made on the current notice will become effective upon publication on Site or any public channel. Please see the last update date on top of this notice. The right to modify this Notice does not exclude our commitment to ask for your consent for certain new or amended processing activities or cookies, where required by applicable laws.
For further information on the purposes for processing of your personal data by the Company, please visit the THY Policy on the Protection and Processing of Personal Data available at https://www.turkishairlines.com/en-tr/legal-notice/privacy-policy/index.html. You can find detailed information about the protection and processing of personal data under GDPR available at https://www.turkishairlines.com/en-tr/legal-notice/gdpr-privacy-notice.
What are Cookies?
Cookies are small data files set up in your computer by a web server, via your browser. Web sites use cookies to recognize you when a connection is established between your browser and the server. Cookies are designed to make a web site to be used more comfortably by its visitors.
For which purposes Cookies are used?
As THY, we use cookies on our Site and mobile applications for various purposes, and we process personal data through such cookies, in particular, for the following purposes:
What is the method of and legal basis for collection of personal data?
Your personal data are acquired through some cookies when you visit our Site or use our application. In accordance with the purposes laid down in this notice and the THY Privacy Notice on the Protection and Processing of Personal Data, your personal data may be processed, without your consent, if any of the following conditions for legal data processing under article 5(2) of the Law and article 6 of GDPR are present: (i) The legitimate interest of our Company such as performing functions and security for the operation of the Site, analyzing and measuring performance of the Site for improvements, , developing and improving the Site as well as products and services, provided that it does not harm the fundamental rights and freedoms of the relevant person; (ii) data processing is required for the fulfillment of its legal obligations by our Company; and (iii) data processing is related to the conclusion of a contract or directly related to the performance of a contract. Otherwise, your personal data will be processed only with your explicit consent.
In any case, cookies (whether they collect your personal data or not) which are not strictly necessary for the Site will only be placed with your consent, unless otherwise permitted under applicable laws.
To whom and for which purposes do we transfer personal data?
As THY, we may transfer your personal data subject to the notice, with third persons, our affiliates, business partners and group companies which benefit from our Company’s services, as limited to the achievement of the purposes set forth in the THY Privacy Notice on the Protection and Processing of Personal Data, and which are mentioned above, and in accordance with the legislation. Please note that the parties to which data are transferred may store your personal data over the servers located anywhere in the world.
Which Cookies do we use?
The different types of cookies which are used by our Site are listed below. Our Site uses both first-party cookies (which are placed by the site visited) and third-party cookies (which are placed by servers, other than the site visited). In mobile application, Google and Criteo SDK (Software Development Kit) are used instead of cookies.
| Type of Cookies | Function of Cookies |
| Strictly Necessary Cookies | These cookies are essential for the Site to function properly. These cookies allow the Site to be visited and its features to be used properly and in a secure way e.g. authentication, device identification for attack protection etc. Session cookies are used to ensure information exchange between the various pages of the Site and to allow the users to remember the information about their visit which makes it easier to visit the site again and make the site more useful. The cookies in this category are temporary and can be either deleted manually or set to be deleted right after the browser is closed. |
| Analytic/Performance Cookies | These cookies including some web analytics and session replay tools, allow the Site owner to collect information on the frequency of the Site visits, relevant error messages (if any), time that users spend on the pages and how the users use the Site. Information collected with these cookies is used in operations to measure website, such as for website performance, troubleshooting, or analytics. |
| Functionality Cookies | These cookies are set by us or by third party service providers we use to implement additional functionalities or to enhance features and website performance. For instance, these cookies remember the choices of the users (selected city, flight date etc.) and thus facilitate the user’s visit to the Site. Besides, this information provides advanced web features to the users. |
| Marketing Cookies | These cookies are set by third-party suppliers (e.g. advertising partners that use cookies created with social media posts on flight destinations and promotional pages) and are used to include certain functions on the Site. Besides, cookies of the parties that track advertisements on the Site are also used. |
Information about cookies on the site are given in the following table:
| Cookies Service Provider | Cookies Name | Cookies Purpose | Cookies Type | Cookies Duration |
| THY | AKA_A2 | An advanced acceleration feature that enables DNS Prefetch and HTTP2 Push mechanisms. | Strictly Necessary Cookies | 1 hour |
| THY | 1P_JAR | Provides information on how the end user uses the website and the advertisements the end user sees before visiting the website. | Marketing Cookies | 1 month |
| THY | MSDomain_[affiliateName], MSName_[affiliateName], TOV_[affiliateName] | Ensures that requested flights are shown on our website through Affiliate channels. | Functionality Cookies | 3 minutes |
| THY | ak_bmsc | Ensures that requested flights are shown on our website through Affiliate channels. | Functionality Cookies | 20 minutes |
| THY | bm_sv | Ensures that requested flights are shown on our website through Affiliate channels. | Functionality Cookies | 21 minutes |
| THY | lastAff | Used for the most recently operated Affiliate channel. | Functionality Cookies | 3 minutes |
| SilverPop | com.silverpop.iMA.page_visit, com.silverpop.iMA.session | Used to track e-mail deliveries. | Marketing Cookies | 1 hour |
| SilverPop | com.silverpop.iMAWebCookie | Used to track e-mail deliveries. | Marketing Cookies | 3 years |
| THY | COOKIE_ADVERTISEMENTS | Used for advertising cookie permissions. | Functionality Cookies | 2 years |
| THY | COOKIE_FUNCTIONAL | Used for functional cookie permissions. | Functionality Cookies | 2 years |
| THY | COOKIE_WARNING_VIEWED | Used for display status information of cookie warning. | Functionality Cookies | 2 years |
| THY | userPrefLang | User’s browser language information | Functionality Cookies | 1 year |
| Google Analytics | _ga | Used to track e-commerce sales performance. | Marketing Cookies | 2 years |
| Google Analytics | _gid | Used to track e-commerce sales performance. | Marketing Cookies | 1 day |
| | fr | Used for Facebook promotional tracking information. | Marketing Cookies | 3 months |
| Google AdServices | APISID, HSID, SAPISID, SID | Used to track Google AdServices. | Marketing Cookies | 2 years |
| Google AdServices | NID | Used to track Google AdServices. | Marketing Cookies | 6 months |
| Google AdServices | SIDCC, SSID | Used to track Google AdServices. | Marketing Cookies | 1 year |
| Google Tag Manager | _dc_gtm_UA-45731639-2,_dc_gtm_UA-45731639-4 | Used for conversion tracking, website analysis, remarketing purposes. | Marketing Cookies | 1 minute |
| THY | PROFILE_MS_MEMBERSHIP_ID | Used to remember MS information of the passenger. (Travel Insurance) | Functionality Cookies | 1 year |
| THY | | Used to remember e-mail information. | Functionality Cookies | 1 year |
| THY | CarrentDefaultCurrency | Used to remember default Currency value coming from Countries service. | Functionality Cookies | 30 days |
| THY | Currency | Used to remember the currency selected by the passenger and transfer the selected currency data between the pages. | Functionality Cookies | 1 year |
| THY | startScheduculePageUrl | Provides ticketing process link to homepage. | Strictly Necessary Cookies | Session |
| Rakuten | rmuid | Targeting cookies used by Rakuten Advertising Affiliate Network. Rakuten Advertising Privacy Policy here. | Marketing Cookies | 1 year |
How can you control the use of Cookies?
When you visit our Site, a banner which informs you about the use of cookies will appear, and by clicking “I accept all cookies” button, you agree to all consent-based cookies on our Site. By clicking on “I reject all cookies” button you disagree to all consent-base cookies on our Site. Please note that are activated without user consent because these are necessary for the website to work properly and in a secure way. By clicking “Change Settings” button, you can determine the types of cookies, depending on your preference. You can withdraw your consent or change cookie settings at any time at the top of this page.
Additionally, depending on the type of your internet browser, you can learn about cookies, exercise your right to allow or reject cookies, by following the steps below:
What are your rights as a data subject?
Pursuant to Article 11 of the Law, you are entitled to:
In case you are a Site visitor residing in the European Union and being subject to GDPR, your rights are Under the GDPR you are entitled to the following rights (further information is available under https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights_en):
For more information please refer to Turkish Airlines GDPR Privacy Notice at https://www.turkishairlines.com/en-pl/legal-notice/gdpr-privacy-notice/.
In order to easily exercise your rights listed above and send us your relevant requests you may contact us through our contact information below. We will respond you in the shortest time possible, based on the nature of your request and within 30 days at the latest. As a general rule, responses to data subject requests are given free of charge; however, we reserve the right to charge you according to the tariff to be determined by the Personal Data Protection Board in case the request requires additional costs.
Data controller and contact information
Türk Hava Yolları A.O.
Genel Yönetim Binası
Yeşilköy Mah. Havaalanı Cad. No:3/1 34149
Bakırköy / İstanbul / Türkiye
00 90 212 463 63 63
https://www.turkishairlines.com/en-tr/any-questions/customer-relations/feedback/
Please note that you may not fully benefit from the functioning of the Site or the application if you make a request which will prevent the Company from using any personal data, and any and all liabilities which may arise therefrom will belong to you.
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